Privacy Policy

Joyful Journey Occupational Therapy Pty Ltd ("we," "us," or "our") is managed and operated by Hannah Lees in Geelong, Australia. We are committed to protecting your privacy and complying with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Code of Conduct and NDIS Practice Standards.

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Collection of Personal and Sensitive Information
We collect personal information, including your name, contact details, and other relevant information necessary to provide occupational therapy services. Sensitive information is collected only with your consent or when legally required.

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Purpose of Collection and Use of Information
We collect and use your information to:

• Deliver occupational therapy services tailored to your needs;

• Comply with legal and regulatory obligations;

• Facilitate referrals and coordinate care with your consent;

• Communicate with you and manage our relationship;

• Meet requirements under the NDIS.

 

Use, Disclosure, and Data Security
We will not share your information without consent unless required by law, such as mandatory reporting or court orders. For audits and compliance, any shared information is de-identified. We implement safeguards to protect your information from misuse, interference, loss, or unauthorized access. In the event of a data breach likely to result in harm, we will notify affected individuals and the OAIC as required.

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Data Retention and Disposal
We retain personal information for as long as necessary to meet the purposes outlined in this policy or as required by law. Information that is no longer needed is securely destroyed or de-identified.

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Right to Withdraw Consent and Opt-Out
You can withdraw consent for the collection, use, or disclosure of your information at any time by contacting us. You may also opt out of marketing communications.

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Cookies, Tracking, and Website Analytics
Our website uses cookies and tracking technologies to enhance user experience and analyze website traffic. You can manage cookie preferences in your browser. We use Google Analytics, which may collect data on website visits. For details, visit Google's Privacy Policy: https://policies.google.com/privacy. You can opt out using Google’s tools.

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Access, Correction, and Complaints Handling
You can access or correct your personal information by contacting us. We respond to requests within a reasonable time. If you have concerns about our privacy practices, please contact Hannah Lees directly. If unresolved, you may contact the OAIC.

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Complaints Process

1. Raise your concerns directly with Hannah Lees, your therapist or the reception team.

2. If unresolved, submit a formal written complaint.

3. We will investigate and respond within 30 days.

4. If dissatisfied, escalate the complaint to the OAIC.

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Contact Us
Hannah Lees
9 Gellibrand St, Corio,
VIC 3214, Australia
Phone: +61 422 755 004
Email: hannah.lees@jjot.com.au